●Own a core product area within Shopify’s subscription commerce and billing ecosystem, supporting recurring revenue, invoicing, and payment workflows for merchants operating at global scale.

●Drive product strategy and quarterly roadmap planning by balancing merchant needs, platform scalability, regulatory constraints, and revenue priorities.

●Lead end-to-end execution from problem discovery → PRD definition → delivery → post-launch measurement, partnering closely with Engineering, UX, Data, and Platform teams.

●Define and track north-star and input metrics (activation, conversion, retention, revenue impact), using funnel and cohort analysis to inform prioritization and iteration.

●Collaborate with Growth teams to design and evaluate experimentation strategies (A/B tests, phased rollouts) across checkout, subscription setup, and onboarding flows.

●Improve merchant onboarding and self-serve configuration by identifying friction points in billing and subscription setup, driving higher activation and faster time-to-value.

●Contribute to platform extensibility initiatives, improving API and partner integration experiences to support Shopify’s broader app and developer ecosystem.

●Communicate product vision, roadmap tradeoffs, and performance insights to senior stakeholders, aligning execution with Shopify’s long-term commerce platform strategy.

●Owned roadmap initiatives for enterprise SaaS capabilities focused on digital experience, analytics integration, and customer engagement within Salesforce’s product suite.

●Led cross-functional efforts to evolve legacy product areas toward cloud-native, scalable architectures, improving reliability, performance, and release velocity.

●Conducted customer discovery through interviews, usability testing, and feedback sessions with global enterprise customers, translating insights into prioritized product improvements.

●Defined product success metrics and monitored adoption, engagement, and retention trends to guide roadmap decisions and incremental delivery.

●Partnered with Engineering and Architecture teams to break down large initiatives into incremental, shippable releases, ensuring clarity across multiple scrum teams.

●Supported analytics and data instrumentation initiatives to improve visibility into user behavior and feature performance.

●Worked closely with Marketing, Sales, and Customer Success to support feature launches, enablement, and customer adoption.

●Actively facilitated Agile rituals, backlog refinement, and sprint planning to maintain execution velocity across distributed teams.