New York, New York, United States
Platform/Fulfillment/Supply Platform Teams
• Delivered $10M+ annual savings in 3 weeks on Project Bullseye, directly supporting IPO.
• Led improvement of transactional user notification system to 99.99% reliability by adding delivery feedback, a custom retry mechanism, and improving code quality.
• Led development and migration to a time zone microservice, eliminating a top-10 costly SQL procedure, fixing boundary errors, and standardizing to IANA notation.
• Reduced latency of recording broker seller actions by 10–15% by horizontally scaling and stabilizing the database.
• Launched Chrome extension for power sellers to extract ticket URLs, cutting broken orders by 20% while also boosting ticket and primary event data observability.
• Redesigned delivery lag system by isolating lag dimensions, removing manual processes, and ensuring accurate ticket delivery dates.