PayPal Ventures is an investor in more than 70 startups across fintech, commerce enablement, security and crypto. I leverage my experience to help our portfolio companies grow and succeed.

Lead the Identity product management org of people leaders and individual contributors with the mission to build the next generation PayPal digital wallet and revolutionize commerce by:

1) Enabling secure and convenient access to the PayPal ecosystem consisting of 430 million consumers and merchants globally.

2) Harnessing data across the PayPal family of product and services (PayPal, Venmo, Zettle, etc) to power hyper-personalized experiences.

3) Creating powerful network effects by allowing users to leverage their PayPal Identity anywhere.

Accountable for:

* Driving organic growth by streamlining checkout experience through user-friendly login technologies like Passkeys and silent network authentication, coupled with data driven optimization of the conversion funnel.

* Modernising PayPal’s Identity capabilities, services and user experiences to transform PayPal from a house of siloed products to an end-to-end commerce platform.

* Unifying fragmented identity platforms across PayPal’s legacy acquisitions into one cohesive Identity platform to 1) Drive OpEx efficiencies by reducing servicing and maintenance costs; 2) Provide users instant one-click access to any product within the PayPal ecosystem to accelerate adoption of multiple products and services; 3) Grow the PayPal franchise by unlocking personalized experiences through a singular data layer across a unified platform.

* Reducing ATO and fraud losses across PayPal’s 25 billion transactions representing $1.5 trillion in payment volume to keep our customers and merchants safe.

* Influencing fintech regulations to help make payments safe and frictionless by engaging with regulators (EBA, CSSF, FCA, MAS), central banks and government agencies (NIST, FTC) in North America, Europe, and APAC, to advocate for adoption of newer technology standards.

I am on the board of FIDO alliance, an open industry association with a mission to reduce reliance on passwords by replacing it with phishing resistant asymmetric public key cryptography based authentication. The vision is to change the nature of authentication with open standards that are more secure than passwords and SMS OTPs, simpler for consumers to use, and easier for service providers to deploy and manage.

The FIDO Alliance works to fulfill its mission by:

* Developing technical specifications that define an open, scalable, interoperable set of mechanisms that reduce the reliance on passwords to authenticate users

* Operating industry certification programs to help ensure successful worldwide adoption of the specifications

* Submitting mature technical specification(s) to recognized standards development organization(s) for formal standardization

Nov 2024 - Present: PayPal Board Member

Jul 2023 - Oct 2024: Intuit Board Member

Led a product management team supporting a cross functional team of 225 engineers, designers, analysts to build full stack identity platform to power Sign Up, Authentication, Identity Proofing, Verified Identity Network, M&A Identity convergence experiences. The Identity platform consists of both user facing mobile app and web experiences, and the underlying services that power the Intuit ecosystem serving 100 million users.

Accountable for:

*Integrating Intuit’s two largest acquisitions, Credit Karma ($8 billion) and Mailchimp ($12 billion), to create a consumer financial platform and small business management financial platform through account linking, federated authentication, OIDC, account / profile management, exchanging risk signals through OIDC protocol / JWT claims.

*Building flexible onboarding, authentication, session management capabilities and intelligent user experiences that dynamically adapts to serve a diverse set of use cases at Intuit - from low risk time tracking to high risk large money movement.

*Reducing fraud and complying with regulations using identity verification and KYC capabilities (Government ID with Biometric, Phone Identity, etc), strong authentication (phishishing resistant FIDO authentication), ML models, velocity controls, continuous risk assessment based authentication.

* Supporting a platform modernization program to convert a legacy monolith platform to a decomposed microservices based platform to improve developer productivity, accelerate time to develop features, and support new use cases for Intuit’s AI-Driven expert platform era.

* Metrics such as sign up success rate and login success rate that measure identity platform’s efficacy to support acquisition and retention of users as well as fraud prevention.

* Representing Intuit at security advisory councils of government agencies such as IRS and liaising with technology standards organizations such as NIST to preserve and promote Intuit’s interests.

Supported a product team to build a world class e-commerce marketplace with the goal to improve marketplace liquidity by building trust enhancing features, and improving new buyer acquisition funnel and checkout conversion.

Accountable for:

* Increasing checkout conversion by reducing undesired friction through a redesigned checkout page that integrated Facebook and Google login, shipping/billing address auto-correction feature, and a delightful low cognitive load modern experience.

* Enhancing trust and marketplace safety by launching account security features such as eBay Verify (authentication using push notification to the eBay mobile app), device bound FIDO authentication, SMS based 2FA, and a security portal allowing users to remotely manage their devices and sessions.

* Launching Facebook & Google login to spur growth at eBay by increasing user acquisition & retention of buyers.