• Created, designed, and implemented new company-wide visual design language

• Developed and maintained a new design system for use throughout all company products

• Integrated that new design system into existing product where possible and leveraged it to create new features and layouts

• Designed new onboarding process for study participants

• Designed and created new visual assests and illustrations for use in customer help center, internal knowledge base, and customer service agent training

• Concepted navigation and new web layouts for the customer help center and internal knowledge base, optimizing efficiency and utility

• Collaborated with learning and development project managers in creating animated tutorials for international customer service agents

• Redesigned corporate website

• Ideated and created animations and transitions for multiple sections of the company’s consumer app

• Developed, designed, and implemented entire new visual design language

• Launched and led design team skills-share workshops to advance and deepen overall skill sets

• Mentored and coached junior designers

• Created marketing collateral for use in email, print, and web

• Designed web pages for corporate site at desktop, tablet, and mobile sizes

• Created product walk-through videos with the marketing team