• Managed a team of Product Reliability Specialists and vendor workforce responsible for the delivery of app health strategy for the Family of Apps (Facebook, Messenger, Instagram, Reality Labs).

• Introduced reporting structures, hiring practices, and onboarding training programs that streamlined team operations, increased candidate quality and diversity, and better enabled individual success.

• Defined mission, vision, strategy, and set expectations which enabled the team to exceed ambitious goals while empowering individuals to achieve more together.

• Responsible for developing in-depth understanding of how Meta develops products, product strategy, organizational priorities, and translating that to data-driven cross-functional strategy and decision making to improve user experience.

• Enabled team to navigate ambiguity to solve hard problems and partner with cross-functional teams to resolve user experience issues and deliver against shared outcomes.

• Directly managed projects and programs to scale best practices, improve app health, and enhance organizational capabilities.

• Developed & scaled app health programs to improve user experience, measured through key performance, reliability, and efficiency metrics for the family of apps.

• Spearheaded projects to drive down our top user issues on Facebook app that resulted in hundreds of unique top issues fixed, a decrease in daily crashes by multi-million, & improved product performance.

• Led multi-org partnerships to tackle app health at scale that improved user signal in pre-release channels, contributed to stat-sig improvements in key user metrics and developer experience and efficiency.

• Co-developed the team’s first service model that aligned the team to key programs and operational best practices, established a new mission and vision, and led OKR development half-over-half, orienting and enabling the team to achieve greater impact.

• Led several strategic initiatives that includes co-leading a bi-annual company-wide quality event, instituted app-wide product release policy, shipped prevention programs that decreased company risk exposure, and led privacy programs within Meta’s AI organization to meet company FTC regulatory agreements.

Cultivated IT skills in a fast-paced, Microsoft-led program designed to leverage military experience for IT industry experience.

• Developed a fundamental understanding of Server and Cloud Administration in a Windows Server environment.

• Configured and managed Windows Server 2016, storage solutions, Hyper-V virtual machine deployments, and learned to implement high availability and disaster recovery solutions.

• Installed and implemented DNS, DHCP, IPAM, network connectivity solutions, and advanced network infrastructures.

• Created and maintained an Active Directory environment utilizing AD DS, AD CS, AD FS, and applied applicable Group Policy settings.

• Deployed the System Center 2012 R2 suite of products in a test environment to develop a familiarity with their capabilities.