Nashville Metropolitan Area
*Identified a major issue in venue service during pilot phase of new feature, executed testing, built comprehensive Steps to Reproduce for ticketing system, enabling resolution of issue before full launch that impacted 100+ users worldwide.
*Tasked with commanding account check-up project comprising extensive testing on load time for multiple percentiles despite limited experience with SQL; uncovered critical pain points and target areas for FY2024.
*Cultural/Social Lead of Pridelings, Evenbrite’s LGBTQIA+ ERG focused on centering diversity and inclusion, driving engagement, promoting social awareness, inclusion, sense of belonging among community members and allies.
*Triaged 229 issues in Q4 2023, equaling ~4-5 per working day, supporting Eventbrite in delivering unparalleled user and customer experience through prompt issue resolution.
*Discovered reporting tool defect impacting 100% of customers; facilitated investigation to uncover root cause, located sentry errors, and released bug version within 6 minutes of customer report - enabled engineering team to resolve in 2 hours.
*Triaged an issue within a newly-launched experiment that decreased 1st paid publish metric for creators by -20%; identified error in statsig and split.io and expedited to engineering; experiment was immediately ended to ensure exceptional quality.
