• 10+ years experience in technical project management (telecoms, mobile devices, and mobile applications) working with client/customer facing, 3rd party vendors, engineers, R&D, and internal stakeholders/groups.

Experience

The Leukemia & Lymphoma SocietyExecutive Committee Member

2024 — Now

Seattle, Washington, United States

AT&TLead Product Manager - Customer Experience, Design & Product Ops

2023 — Now

Bothell, Washington, United States

Drive customer experience (CX) strategy, growth, and operational execution for SMBs.

Lead cross-functional initiatives that simplify billing processes, optimize customer support delivery, and boost operating margins.

Design and implement customer journey maps, perform comprehensive end-to-end gap analyses, and align capital investments with strategic growth objectives.

Consistently champion scalable, customer-centric solutions that deliver measurable business value and enhance overall customer satisfaction.

AT&TPrincipal Product Manager - Customer Experience & Product Operations

2020 — 2023

United States

AT&TSr. Product Marketing Manager - Device Service Integration

2015 — 2020

Redmond Washington

AT&TProduct Manager

2015 — 2015

Redmond, WA

Ready2Go Product Manager