• Led the Servicing Portal from day one, driving architecture and technical direction. An app used daily by CS agents to manage the full lending lifecycle: customer data, communications, disputes, and workflow automation across all loan products at Bread.

• Built the servicing experience for a novel hybrid payment product: an open-ended credit line that converts to a traditional loan. Delivered a full dispute management system replacing an external Salesforce workflow.

• Migrated from a 2-repo Node/Express + React setup to a Next.js monorepo with tRPC, consolidating frontend and backend into a single codebase.

• Enhanced CI/CD pipelines across 10+ repos, cutting manual release time from ~15 minutes to ~1 minute.

Built auto-generated API clients from OpenAPI specs for 20+ microservices, providing API consumers with a scalable, consistent integration layer.

• Built and maintained Dough, Bread's component library implementing the company-wide design system, adopted across 4 products. Introduced TypeScript, visual regression testing, and automated versioning.

• Architected and led the rollout of custom AI agents and reusable agent skills to automate repetitive tasks and standardize agentic contributions to the codebase.

• Drove observability improvements (distributed tracing, Splunk monitors, Datadog dashboards), reducing daily error log noise from 10K+ to ~400.

• Led a team of 3 engineers on a Site Speed initiative across all company banners, reducing asset size by up to 60% and achieving FCP under 1s on 4G. Applied critical render path optimization, font de-duping, above-the-fold CSS prioritization, brotli compression, lazy loading, and ES modules.

• Built an automated benchmarking pipeline (Puppeteer, Lighthouse, WebPageTest on Kubernetes, results in InfluxDB/Grafana) to track page load metrics daily.

• Led a revamped Rewards program for Hudson's Bay (loyalty points, partner redemptions).