1. Drive end-to-end product strategy and execution for key initiatives, ensuring alignment with business goals and user needs.

2. Collaborate with cross-functional teams, including engineering, sales, and compliance, to deliver scalable solutions within the Salesforce ecosystem and beyond.

3. Lead agile teams to optimize workflows, enhance data quality, and streamline automation processes, fostering operational efficiency.

4. Act as a bridge between business stakeholders and technical teams to translate complex requirements into actionable solutions.

Best Runners (Non-profit organization)

Responsible for configuring Salesforce to effectively automate the processes on Non-profit cloud for race management, volunteer management, fundraisers etc. Including workflows, validation rules, and security controls, defining related tasks, time triggering tasks, email alerts, field updates to implement the business logic.

.Lead the requirement gathering to define future state business processes, build prototypes and proposed solutions

.Performed manual testing to ensure that deliverables work accurately and meet the defined specification and requirement.

.Conducted internal training sessions for Salesforce Administration.

.Working on Data migrations from third party systems to Salesforce like Informatica.

1. Partner with business stakeholders to understand current processes, identify gaps, and define future-state solutions aligned with organizational objectives.

2. Conduct comprehensive gap analyses to uncover opportunities for process improvement and system enhancements.

3. Translate business requirements into detailed functional specifications to guide technical teams in solution development.

4. Facilitate cross-functional discussions to ensure alignment on vision, priorities, and deliverables for key initiatives.

5. Support the implementation of optimized workflows and systems, focusing on driving efficiency and meeting evolving business needs.

1. Learn and apply Salesforce CRM to support business operations and drive process improvements.

2. Act as a training partner for end-to-end sales flow, enabling user adoption and proficiency.

3. Collaborate with stakeholders to document requirements from recordings and create user stories in Jira.

4. Develop and present demos for delivery items aligned with the scrum team’s roadmap.

5. Lead scrum ceremonies for a small technical team, ensuring smooth collaboration and progress tracking.