Greater New York City Area
Led a team of 4 full time employees and 7 onshore/offshore consultants to design and execute the executive CRM Global Strategy. The approach defined how customer information, data standardization and validation, match and consolidate, customer loyalty, relationships, interests, customer affiliations, wish lists and sales would be captured and managed.
Led the design and implementation of the Service Oriented Architecture over a custom CRM database. The services provide all of the functionality to maintain and view customer information throughout the enterprise. Applications which use the services are POS systems in 26 markets, a custom ETL process which feeds customer information from legacy systems into the CRM database, Adobe Campaign for marketing e-mails, custom IBM-i applications, E-Commerce solution, customer CRM and Case Management applications.
Re-platformed an image processing system which batch convert TIF images to JPEG images. The images were used by multiple systems within the enterprise.
Worked closely with Microsoft Consulting to create the standards for implementing a Service Oriented Architecture using Microsoft WCF services on top of existing system critical applications within the enterprise.
Led the effort to move all existing code from a VSS repository to TFS.
Led the effort to define development standards.
Implemented multiple shared components used throughout the enterprise by reusing common code found within multiple applications across the enterprise.
Implemented an on premise TFS server used throughout the enterprise.