I lead large-scale engineering organizations through the shift from traditional SaaS to AI-native ecosystems. Currently at Zendesk, I oversee a portfolio of AI initiatives, including building agentic features for core customer personas and a global program driving 100% AI-powered development.

Experience

ZendeskSenior Director, Engineering

2021 — Now

San Francisco, California, United States

Kept busy being responsible for Agent experience, Admin experience, Garden Design System and Product Accessibility engineering across 3 continents.

SalesforceSenior Director of Product Accessibility

2017 — 2021

San Francisco Bay Area

Managing the world-class Product Accessibility team at Salesforce. Scaled program to keep up with Salesforce's massive growth, including design and engineering enablement, trust and governance, and outreach and training. Advise product leadership on global strategy.

SalesforceDirector of Product Accessibility & Design System Infrastructure

2015 — 2017

San Francisco Bay Area

Managed the Product Accessibility team (as per current role) and the Lightning Design System infrastructure team.

SalesforceUX Engineer (Lightning Design System)

2014 — 2015

San Francisco Bay Area

This was an amazing opportunity to relive my engineering roots on the Salesforce Lightning Design System team, where I developed infrastructure for the building, testing, and deployment of both design system and website.

SalesforceUX Research - Principal and Manager (Sales Cloud, Mobile products)

2013 — 2014

San Francisco Bay Area

Managed Sales Cloud research team. Conducted lab and field research studies to inform product decisions and strategy.

Education

Imperial College London

PhD

1999 — 2004

The University of Edinburgh

MSc

1998 — 1999

Imperial College London

BEng

1992 — 1995

Experience+12

Education

PhD

MSc

BEng

Experience