• Support the strategic scaling of vendor initiatives for UX research to drive cost savings

• Lead the development and optimization of the UXR business infrastructure to increase financial accuracy

• Developed measurement infrastructures and key metrics for optimal business decision making

• Created scalable knowledge management resources to guide researchers through vendor engagement, compliance, and operational best practices

• Collaborated cross-functionally with Legal, Procurement, Privacy, and Research teams to align operational workflows with evolving compliance and business needs.

• Drove vendor performance improvements through updated metrics, internal education, and cross-team communication frameworks.

• Manage vendor engagements across Google's people development organization through contracting, purchasing/budgeting, and other compliance factors

• Manage and support UX research organizations within META consisting of 800+ stakeholders and 300+ vendors

• Partnered cross-functionally with Sourcing, Legal, Privacy, and Finance to align vendor operations with evolving regulatory, compliance, and contractual standards

• Launched a business intelligence initiative to systematically collect and analyze data on UX vendor engagements, surfacing trends and insights that informed vendor strategy and research operations

• Built and scaled a centralized reporting system for the Master SOW program, automating data consolidation and enabling streamlined access to operational and financial insights

• Managed the supply chain for OEM hardware appliances from supplier to customer

• Met year-to-year revenue goals of 15% growth per year

• Increased margins by up to 10% through reduction of consignment materials and re-sourcing of key components

• Decreased shipment costs of total COGS by 4% and maintained shipments costs to 1% of total COGS year-to-year

• Initiated new shipment strategies in partnership with forwarders

• Supported the implementation of the ERP transition to SAP for the purchasing and delivery modules

• Maintained economic inventory levels to improve the company cash flow through key account management and improved forecasting processes

• Assisted in implementing the refurbishment program for key customers to add an additional revenue stream