Led and defined user experience for several key initiatives within VMware Cloud Foundation, leveraging AI to improve design efficiency, streamlining workflows for over 300k customers, improving user satisfaction by 27%, and reducing unnecessary workflow steps by 20%.

Scaled and managed a global design team from 6 to 12, successfully shipping 15+ major features for the VMware Cloud portfolio.

Mentored and developed designers, resulting in 6 promotions and establishing a new design operations framework that improved team efficiency.

Led the end-to-end design for the v1.0 launch of VMware Cloud on Dell & VMware Cloud on AWS Outposts, translating a complex technical concept into a shippable, user-validated product.

Created and socialized the first customer journey maps, which were adopted by PM and Engineering teams and used to identify 3 key areas for product improvement.

Owned the design for the VMware Cloud on Dell onboarding experience, conducting 20+ user interviews to create a workflow that reduced setup time from months to days.

Aligned PM, engineering, and executive leadership from VMware & Dell on a unified design vision, eliminating conflicting priorities and ensuring a smooth launch for the new hybrid cloud solution.

Co-founded and led the design narrative for a winning internal hackathon project. By framing a complex user problem through compelling storytelling, I enabled our engineering partners to deliver a demo that was voted the #1 solution.

Led the design overhaul for 7+ core vSphere Lifecycle functions (including Backup/Restore and Install/Upgrade or vCenter), simplifying the day-to-day work for millions of vSphere admins.

Owned the end-to-end design for the vCenter Server High Availability (vCHA) feature, a mission-critical function that protects customer environments.

Acted as the UX team's lead vSphere administrator, managing our internal datacenter. This unique, hands-on technical expertise allowed me to design solutions grounded in the real-world challenges our customers face.

Created and led a weekly technical 'hands-on' session for the design team to install the products they were designing in the internal datacenter I provisioned. This program directly accelerated designer onboarding, deepened empathy for complex user workflows, and built a stronger, more credible partnership between Design, PM, and Engineering.

Managed and updated dynamic web content for Institute for Social Research website using HTML, CSS, PHP and SQL database management.