• Dedicated to developing, optimizing and overseeing one of the industry's most extensive cloud

infrastructures, with a focus on site reliability and cloud managed platform, covering big data

computing, orchestration, storage, AI/ML infra, non-SQL, and relational databases.

• Participate in and enhance the complete service lifecycle, from inception and design, through

development, capacity planning, launch reviews, deployment, operation, and refinement.

• Design and implement software platforms and monitoring frameworks to govern service-oriented

architecture (SOA) efficiently, automatically, and intelligently.

• Develop and manage components of cloud-managed data infrastructure, encompassing technologies

such as Kubernetes, Redis, MySQL, Flink, and more

• Dedicated to developing, optimizing and overseeing one of the industry's most extensive cloud

infrastructures, with a focus on site reliability and cloud managed platform, covering big data

computing, orchestration, storage, AI/ML infra, non-SQL, and relational databases.

• Participate in and enhance the complete service lifecycle, from inception and design, through

development, capacity planning, launch reviews, deployment, operation, and refinement.

• Design and implement software platforms and monitoring frameworks to govern service-oriented

architecture (SOA) efficiently, automatically, and intelligently.

• Develop and manage components of cloud-managed data infrastructure, encompassing technologies

such as Kubernetes, Redis, MySQL, Flink, and more

✧ Capacity Planning: Manually led capacity planning for multiple micro-services across multiple production stacks

• Built capacity reporting tool to identify VMs/Hosts with overprovisioned CPUs, and memory on underlying KVM. Automation helped in fixing major performance bottlenecks and saving 30% in infrastructure costs

• Led cross-team efforts on a tenant onboarding project, employing T-shirt sizing methodology, leading to streamlined capacity planning

✧ Monitoring & Alerting: Collaborated with cross-functional teams to understand complex application architectures and implement effective top-down monitoring strategies, resulting in improved service visibility, reduced MTTD, and proactive issue resolution

✧ Infrastructure & Automation: Developed IaaC libraries for provisioning and operating infrastructure at a massive scale using Terraform

• Implemented Noname WAAF across Netskope to increase visibility to our web access firewall

✧ CI/CD: Enhanced existing Deployment Jenkins Pipelines to reduce overall deployment time from 12 to 3 hrs across multiple stacks

• Implemented Spinnaker as CI/CD solution for faster release churn, rollbacks, and canary for k8s native supported infrastructure

✧ Onboarding: Led system designs and features to improve availability, scalability, latency, and efficiency of multiple microservices

• Embedded with product teams to ensure that applications are production-ready, scalable, and reliable

• Mentored newly onboarded team members on design principles, documentation efforts, troubleshooting production application services, and SRE best practices

• Led incidents post-mortem to identify root cause, ensure remediation, and further identify measures to curb the future repetition of the issues

• Introduced and streamlined processes for on-call and incident management

✧ Monitoring & Alerting: Created service monitoring dashboards, actionable incident alerts, comprehensive Runbooks

✧ CI/CD: Developed ansible CD pipeline to deploy packages across multiple microservices, reducing deployment time from 20 to 12 hrs

✧ On-call: Worked on 12/7 production on-call for a large fleet of hosts, monitoring host/app health, triaging/resolving errors on the application and host level, identifying and disabling faulty applications/features, leveraging SRE tools and automation, mitigating outages

• Reviewed and approved PRDs for new services and managed new services as they were onboarded for SRE support

• Built an automotive system to poll data from different SAAS apps and inject data into the production environment