• Leading core Product Monetization, Revenue Operations and GTM model transformation as thought partner to CEO, initiating, and executing a customer-centric business vision through scenario modelling, training Sales and CS teams on new model, preparing investor pitch decks and establishing team OKRs and north-star metrics
• Initiated, automated and executed strategic priorities across such as customer segmentation, forecasting, product monetization, lead conversion, pipeline conversion and tracking for Marketing, SDR, Sales and CS orgs and annual headcount & territory planning workstreams, enabling strategic targeting of accounts & efficient allocation of territories, leading to 10% increase in average sales price and 5% reduction in churn
• Led org-wide efforts with CRO & CTO to build first-ever customer value assessment, learner pathway and ROI calculator applications for Sales and CS org, piloted on 10K+ users, driving 5% pts increased win rate through consultative selling
• Developed CXO Reporting on Product & GTM KPIs (eg: WAU/DAU, # enrollments, ASP, Win rate, Churn rate), set up data analytics COE through tech stack, CRM and BI layer integration to enable CXOs with continuous business monitoring