Effectively led the capacity team at Meta, driving improvements in data center operations by enhancing team performance, optimizing processes, strengthening partnerships, and resolving capacity challenges through data-driven solutions.

• Identify capacity-related issues and proactively work across technical teams to define and implement effective solutions which reduce cycle time by 20%.

• Collaborate with cross-functional teams and ODMs to drive initiatives like Project Slipstream, strengthening partnerships to deliver an innovative solution for Meta.

• Build, mentor, and lead a team of engineers, fostering professional growth and team success where they were able to run cross functional meetings.

• Tracked issues, analyzed data to identify trends, and reported findings to the global cohort, leading to a fleet-wide initiative that resolved common issues, including raising awareness of stuck bolts on crates, which resulted in a complete change of bolts used across the fleet.

• Manage team health by tracking performance, conducting 1:1s, and using surveys to assess organizational well-being.

• Leverage data to measure infrastructure health and identify opportunities for enhancing infrastructure, data center operations, and tooling.

• Navigate challenging relationships and competing priorities with executive-level partners and customers.

• Manage and work alongside the data center capacity team and cross-functional teams, overseeing the IT capacity life cycle.

• Lead three teams (Database, Network, and Unified Communications) to maintain and support day-to-day operations while also keeping on track with high visibility projects.

• Motivate teammates to work as a unit to increase the levels of capability, especially when they are from different technological disciplines.

• Manage multiple vendors and vendors relationships that supply professional services and resources.

• Work with multiple scrum masters to manage dependencies across functional areas and help keep projects on track.

• Partner directly with business stakeholders to negotiate project priorities, discuss system capacity and possible acquisitions.

• Assist in the development and management of the IT Infrastructure Budget.

• Lead the Disaster Recovery for supported systems and make plans for prompt restoration of critical services.

• Utilize interpersonal skills to build and sustain collaborative relationships with executive management and multiple constituencies.

• Lead three teams (Database, Network, and Unified Communications) to maintain and support day-to-day operations while also keeping on track with high visibility projects.

• Motivate teammates to work as a unit to increase the levels of capability, especially when they are from different technological disciplines.

• Manage multiple vendors and vendors relationships that supply professional services and resources.

• Work with multiple scrum masters to manage dependencies across functional areas and help keep projects on track.

• Partner directly with business stakeholders to negotiate project priorities, discuss system capacity and possible acquisitions.

• Assist in the development and management of the IT Infrastructure Budget.

• Lead the Disaster Recovery for supported systems and make plans for prompt restoration of critical services.

• Utilize interpersonal skills to build and sustain collaborative relationships with executive management and multiple constituencies.

 - Manage issues that impact ServiceMaster’s key revenue systems and applications.

 - Minimizing the impact related to downtime for our customers/end users and brands.

 - Promote a healthy exchange of information and ideas to foster teamwork and expand the understanding of the environment, systems and team interdependence.

 - Assist the company in preparing for globalization from a support perspective.

 - Conduct root cause analysis for issues affecting revenue impacting and brand impacting systems.

 - Chair meetings with senior leadership for corrective actions for major incidents.

 - Identify the impact and scope of incidents to mitigate resolutions.

 - Perform governance for changes that will affect the production environment.