• Led experience design throughout an enterprise suite of 6 healthcare reputation management and analytics products (B2B2C), collaborating closely with stakeholders, including product managers, developers, and clients, to ensure alignment with business goals and user needs

• Led product vision, designed, and delivered an assistive AI tool for users to respond to patient feedback thoughtfully

• Spearheaded service design and strategy during transitional acquisitions

• Achieved a 20% reduction in development time by designing and installing a WCAG-compliant design system, streamlining the scalability of product development

• Coached and mentored three junior designers to meet personal and professional goals

• Delivered a modular investor marketplace for issuers to offer alternative opportunities to accredited investors

• Scaled whitelabel B2B offerings by implementing a comprehensive React component library

• Designed experiences for payment solutions, IPOs, secondary trading, and portfolio management

• Spearheaded creative direction of brand guidelines and website design

• Designed virtual event and classroom tooling to fit inside Amazon Chime to facilitate remote and hybrid education (EdTech)

• Demonstrated forward-thinking design principles and rationale to innovate white-labeling solutions, collaborating with stakeholders to ensure alignment with core strategy

• Applied gamification design to support adult learner buy-in throughout the education journey

• Managed five direct reports, operating as an internal design agency