• Spearheading the development of a robust case management solution for a leading telecommunications company's contact center platform.

• Overseeing the full project lifecycle, from gathering and refining requirements to implementation, rigorous testing, and successful deployment.

• Regularly presenting project updates and solutions to clients, their customers, and end users, ensuring alignment with strategic goals and user satisfaction.

Achievements

• Provided guidance and leadership in implementing software architecture designed for massive scalability

• Responsible for Kubernetes infrastructure and CICD pipelines serving millions of users and three development teams

• Achieved 95% cost reduction in infrastructure expenses

• Implemented Client Side Field Level Encryption on databases to protect sensitive data from data theft, privilege abuse and network snooping.

Achievements

• Led the development of a new cloud-based Contact Center application.

• Provided guidance and oversight to ensure progress and deliver valuable insights

throughout the project.

• Presented next generation applications at conferences, showcasing its innovative features

and capabilities to industry professionals.

• Developed a real-time audio analysis component for video meetings that detected

keywords and triggered corresponding actions.

• Developed a mobile application enabling cloud-based customers to efficiently provision

their systems while on the move.

• Integrated hardware devices into cloud based unified communications products,

expanding compatibility and enhancing user experience.

Awards

• Innovation Day, best pre-product presentation

Achievements

• Led high-level architectural design aligned with current and future business demands.

• Provided expertise and best practices for designing secure, enterprise-grade systems with massive scalability, contributing to the performance and design considerations of complex

systems.

• Conducted requirement analysis and provided accurate time estimates.

• Collaborated closely with Amazon's R&D team during the alpha stage of their "Chime" platform. Tasked to build our cloud-based video meeting web application on top of

their infrastructure, ensuring a seamless integration of audio, video, and screen sharing capabilities.

• Developed a provisioning web application that integrated with GCP to support both cloud and on-premise customers in creating chatbots that autonomously handled customer interactions, escalating requests to contact center agents only when necessary.

• Led the initiative to migrate from Windows applications to web technologies, enabling cross-platform compatibility and simplified client deployments.

• Played a pivotal role in developing and building the new applications.

Key achievements

• Enhancing the security of our product portfolio for the Swedish Police

• Was granted security clearance by The Swedish Security Police, allowing me to work

in classified environments of high national security importance.

• Successfully addressed and resolved identified vulnerabilities within Mitel's

applications

• Conducted thorough penetration testing to validate the effectiveness of the

implemented fixes.

• Presented comprehensive penetration testing results to the customer, providing

them with confidence in the enhanced security of the products.

Achievements

• Played a key role in driving sales and increasing knowledge on contact centers and telecommunication platforms offered by Mitel.

• Developed customer-specific projects, tailoring solutions to meet unique requirements and business objectives.

• Authored best practice guidelines and supervised installations of Mitel products in complex, enterprise-grade network environments, including high-security environments.

• Presented new releases at customer and partner events both in Sweden and globally.

• Educated large groups of non-Mitel engineers on Mitel's product portfolio.

Notable projects

• Developed a queue management solution for The Swedish Railway's ticket stores all across Sweden.

• Contracted by a Scandinavian Bank to develop an appointment booking application with a calendar view, enabling customers to request appointments. The application included real-time calculations of available slots based on Contact Center agent availability.