Part of Control Labs and Reality Labs.

• Define the product strategy and roadmap for assigned corporate applications.

• Support stakeholder communication regarding project updates/status reports, etc. team size of 15+.

• Serve as day-to-day product owner on project teams and operational teams.

• Ensure PM's are tracking and hitting project milestones, action items, work plan alignment, resources, project scope, issues, and stakeholder interaction.

• Support communication efforts proactively, to inform stakeholders regarding project status, schedules, risks, issues, etc.

• Develop and maintain strong relationships with stakeholders and team resources throughout the organization.

• Identify, develop, and implement continuous process improvements to improve the efficiency and effectiveness of the Corporate Applications team.

• Documenting and developing error reproductions with solutions for prototype software and hardware.

• Implement and refine product protocol with dynamic use case scenarios and documentation.

• Contribute to a team environment that encourages collaboration, ongoing feedback, and participation throughout the Corporate Applications team.

Testing and collecting data of new products to assess software quality through manual and automated testing. Responsible for finding and reporting bugs and glitches.

Responsibilities include:

• Utilization of specialized software used to collect and submit information

• Create, update, and maintain records ensuring data accuracy and imaging

• Independently manage work schedule for each project completed and exceeded expectations on deadlines and budget

• Review and analyze system specifications

• Collaborate with QA Engineers to develop effective strategies and test plans

• Execute test cases (manual or automated) and analyze results

• Evaluate product code according to specifications

• Create logs to document testing phases and defects

• Report bugs and errors to development teams

• Help troubleshoot issues

• Conduct post-release/ post-implementation testing

Freelance Data Collection and Quality Assurance Specialist for the world's leading parking service provider. In this role, I traveled to various regions to audit assigned parking areas with the purpose of collecting data, pictures, and information that is utilized in applications across the globe to assist drivers with parking and planning.

Responsibilities Include:

• Utilization of specialized software used to collect and submit information

• Conduct data surveys across North and South America

• Create, update and maintain records ensuring data accuracy and imaging

• Independently managed work schedule for each job completed and exceeded expectations on deadlines and budget

• Researched geography and locations to plan the most effective routes

• Managed all financials including invoicing, expenses, and budget

• Trained new employees on all aspects of the job including application, approach, and guidelines

Throughout my musical career, I have both formally and informally repaired instruments. As a result of my experience and reputation for quality, I built and maintained a strong customer base.

Responsibilities Include:

• Diagnose and executed setups, structural and cosmetic repairs

• Built a medium concert Spanish style guitar

• Demonstrated strong responsibility and discipline with focus on customer service and quality which led to a growing and repeat clientele

• Created marketing and advertising; flyers strategically placed, built strong reports with all customers, social media (Facebook), newspaper advertisements.

• Ensured customer satisfaction by considering all questions and concerns which resulted in customer loyalty and growth

• Managed all financials including invoicing, expenses, and budget

Responsibilities Include:

• Diagnosed and repaired various types of cell phones such as Samsung, Apple, Nokia, and Motorola.

• Carried out all repair procedures in line with quality and environmental guidelines

• Continuously enrolled in educational courses to stay up to date with the industry's latest practices and products

• Develop a strong customer service-oriented relationship with clients, employees, and managers

• Documents work performance and materials procurement