• Providing end-to-end project management support for a team of 400 across 6 key trust and safety verticals within global community operations

• Over a 2 year span managed 500+ projects aimed at mitigating online harm and abuse on the Meta family of social media platforms

• Ensuring projects are executed smoothly within defined scope and service level agreement criteria

• Conducting risk assessments and driving risk mitigation on change delivery project launches

• Driving timely completion of project deliverables in partnership with operations, process, policy, quality, training, engineering and leadership teams

• Delivering program communications and change management support across stakeholder groups

• Preparing and presenting project deliverable status during weekly syncs and business reviews

• Monitoring post launch effectiveness and implementing support processes throughout project lifecycles

• Platform policy compliance subject matter expert for Accenture and internal client teams

• Tracking and root cause analysis of quality metrics using audit data to identify trends, quality gaps and improvements

• Lead team calibration sessions for policy ambiguities to ensure consistent policy enforcement

• Policy training delivery and consultation to develop skills and knowledge of team members

• Support team leadership in communicating process and policy changes effectively

• Gather feedback on workflow tool inefficiencies for Accenture management and client team awareness