Edinburgh, Scotland, United Kingdom
UX and journey design
• Decreased initial drop off rates of the company’s first online retirement advice service from 90% to 10% by removing or redesigning points of friction
• Implemented information architecture, navigation and layout templates for customer website with over 500,000 monthly visits
• Created and presented user flows, wireframes and low- and high-fidelity prototypes to communicate design thinking and solicit feedback
Front-end development
• Created and contributed to company’s first design system used by over 50 engineers and designers
• Developed components used in SaaS applications and marketing websites, reducing development costs by 50%
• Led front-end development efforts using HTML/CSS/Sass to build designs and contribute to the production codebase using git
Product strategy and stakeholder engagement
• Expanded UX team’s analytics and feedback capabilities by implementing tools for session recording and feedback
• Contributed to product strategy and direction alongside product managers and key stakeholders using research-based evidence
• Advocated for a user-centered approach to business by sharing findings from in-person and remote user testing across the organization