· Assist PayPal customers and their developers by assessing and resolving both technical and integration issues that relate to PayPal payment products

· Provide exceptional service to PayPal customers as well as PayPal teammates from other departments

· Recognize and troubleshoot technical issues with PayPal code in addition to running test scenarios for any potential issues

· Provide both live and written technical guidance to merchants and developers in their implementation of PayPal’s payment processing solutions (1st and 3rd party), APIs, and commerce products

· Ensure merchants implement PayPal’s payment processing solutions with a high degree of quality and use optimal integration strategies and techniques

· Identify, troubleshoot, and run test scenarios for technical issues with PayPal code, software, hardware, devices and endpoints, and communicate fixes or workarounds for an issue

· Generate and review in-depth technical information (Sample code, white papers, FAQs, Snippets) for distribution to PayPal merchants

· Serve as a knowledgeable resource to provide technical business solutions to merchants and developers, and to address PayPal product questions

· Responsible for collaborating with other departments throughout NA and PayPal on ideas to improve/implement strategy and adjust processes to meet/exceed the objectives outlines for each product

· Triage and troubleshoot escalations for a wide variety of PayPal products

· Monitor, detect and troubleshoot issues during code rollout on live/sandbox environment. Analyze real time data, advise Product Developers, and release management on releases

· Work with different groups to develop and improve monitors for PayPal for PayPal products

· Work mostly with node.js, pug, and Javascript

• Proficiently reviews PayPal accounts and determine the legitimacy of the account and account holder, the associated risk (using fraud indicators), and make sure all appropriate restriction and/or dismissal decisions are made on each account reviewed

• Contact account holders in an effort to verify activity and mitigate loss

• Continually monitors cases and reports to identify trends and notify management of information gathered from that activity

• Consistently met and/or exceeded department goal