• Developed a program with Python to automatically send email reminders based on real-time exchange rate information to meet needs of cross-border e-commerce sellers; gained 80% satisfaction rate in pilot operation within team
• Processed customer data with SQL Server and unearthed 10,000s of linking accounts to promote optimization of registration and welcome process for customers in Greater China
• Completed analysis and report on service adoption in Greater China to improve accuracy of service sales by 20%; contributed to parent project on customer scoring and e-commerce platform recommendation
• Designed data processing logic to track customer loss to achieve highest accuracy rate in department and therefore became KPI reference standard; analyzed customer volume fluctuations and life cycle for data-driven business growth
