Professionally, I currently lead design for Vitally's AI agent experience (AX). Researching and testing the impact of agentic workflows, data summaries, and natural language queries on the Customer Success market.

Experience

Vitally.ioLead Product Designer, AI

2022 — Now

New York City, United States

CopperLead Product Designer, Monetization

2021 — 2022

San Francisco, United States

StoriedDesign Co-Founder

2020 — 2021

Ottawa, Canada

HubStorSenior Product Designer

2019 — 2020

Ottawa, Canada

Assent Compliance IncSenior Product Designer

2017 — 2019

Ottawa, Canada

Lead design for our 0 → 1 "labs" team validating & shipping our first new product

Partnered with other product teams to integrate our work into their ecosystem

Travelled to Europe & represented our company on industry committees & user groups

Education

Harvard Business School Online

Entrepreneurship Essentials

Yale University

The Science of Well-Being

Algonquin College of Applied Arts and Technology

Experience+3

Education

Entrepreneurship Essentials

The Science of Well-Being

Design & Product

Experience