• Maintenance and troubleshooting of servers and PCs in the Lab and maintaining sensitive information about the users’ login credentials and passwords on servers via secure shell.

• Monitored and provided troubleshooting for different networking nodes like Cisco Switch (3560G) and HP Switch (V1910 48G).

• Assisted implementation of virtualization services (VMware vCenter Server, VMware vSphere environments).

• Worked with QA Engineers for black box testing of iOS and Android mobile payment application, Firmware on LoopPay devices and websites as per the test script.

• Developed test plans and test cases for functional, regression, and system level test activities; identified and logged issues/defects using JIRA ticketing system and worked with developers to resolve defects.

• Analyzed data from Open ERP database and made sales growth analytics report using Tableau.

• Worked in an agile environment and participating in daily SCRUM meetings.

• Performed diagnostics of problems, troubleshoot and develop solutions for customer issues via support tickets, emails and phone calls.