• Conducted competitive analysis to prioritize customer-driven enhancements, resulting in 20% revenue growth and improved client satisfaction.

• Identified transaction patterns, implemented new features, and negotiated improved processing limits, reducing payout holds by 90%.

• Rolled out a payment terminal solution for 50+ locations, enabling 10,000+ monthly in-person transactions.

• Introduced payment validation feature, cutting payment fraud by 30% for enterprise customers.

• Launched an MVP for patients to view medical images on their phones, leading a team of 7 engineers and UI/UX designers to deliver improved access to health data.

• Expanded the team from 2 to 10 by inspiring stakeholders and building strategic partnerships with academic institutions.

• Earned consecutive innovation awards from UC Irvine's Wayfinder Incubator, cycles 2020 and 2021.