Lead designer on Complaint Management System portal design. Driving the system to provide seamless experience for PayPal complaints Analysts, to increase speed and efficiency in the process.

Defining features in collaboration with the product team, crafting end-to-end user work flows, design systems and low-high fidelity prototypes. Ensuring that customer support experiences are aligned with PayPal design system.

Collaborating with the box team (product, design, engineering) to ensure designs map to the product vision and strategy.

Assigning form to ambiguous product requirements and driving end to end process from research to user testing.

Worked on several UX Design problems and created interactive interfaces for varied clients panning across different industrial sectors such as Healthcare, Business Excellence and Enterprise Social Network, including SaaS products.

Redesigned Pharmacy Interactive System of a leading American Pharmaceutical Company in collaboration with a diverse team of designers,Product Manager and Developers at Santa Clara, USA.

Conducted intensive user research and analysis while redesigning multiple corporate online platforms, along with designing for cross web-mobile interfaces.

Redesigned Business Excellence Assessment portal for Admin Experience, created high fidelity interactive prototypes, thus reducing queries raised about findability and usability

Branding of TATA internal ventures

Worked on designing visual language for a brand “Creyo”. -Final Undergraduate project

Defining illustration style for Creyo

Creating multiple brand collaterals