San Francisco, California, United States
• Developer on the Convera Connect team building a platform to enhance customer support efficiency, increasing task completion per metric cycle and reducing average task completion time to improve SLA compliance
• Recognized for initiative, removing blockers, and delivering complex projects with high velocity across multiple teams
• Spearheaded the RBAC project for the Convera Connect Platform, integrating Okta and Cognito for federated authentication and automating policy generation, reducing setup time by 50%
• Engineered VGS integration to securely transfer and tokenize sensitive customer data (e.g., IDs, bank accounts), ensuring SOC 2 compliance
• Reduced onboarding email wait time by deploying and designing a Kafka topic to automate user registration tracking, enhancing efficiency and customer experience
• Streamlined customer setup time by 5x by implementing WalkMe and Jotform POCs, enhancing self-service adoption and onboarding efficiency
• Reduced build and test times by ~25% by switching to Rust-based bundlers and compilers, improving developer productivity and CI/CD efficiency