Drove the UX sprint process as a design point of contact for product partners. Tracked the status of designs for multiple, concurrent work tracks. Maintained prioritized Jira backlogs for multiple design teams. Worked with design leads to understand team capacity, ensuring that the designers had appropriate work planned for each sprint cycle. Ran weekly sync meetings to update product owners on design progress, review new requests, and address roadblocks.

Key Accomplishments:

▫ Partnered with product owners, PMO, and design leads to define the design roadmap for quarterly planning.

▫ Managed high-visibility project utilizing design resources from separate design organizations.

Initiated and iterated processes for multiple design teams to enable systematized planning and tracking of work. Initiated application of Agile methodology and led ceremonies. Led design sharing & feedback meetings. Managed and edited weekly design reports for org-wide publication. Mentored junior program manager.

Key Accomplishments:

▫ Collaborated with product manager and lead developer to align engineering and UX processes.

▫ Administrated JIRA for UX design organization, fielding/escalating JIRA help-requests.

Created and streamlined programs and processes for design and functions collaborating with design. Partnered closely with design managers in resource allocation; advised on team management and direction. Performed forecasting for design capacity. Initiated and led backlog prioritization meetings. Coached designers in Agile methodology. Co-facilitated team culture events. Initiated reviews and created dashboards to inform design leadership of program and project status.

Key Accomplishments:

▫ Facilitated design team collaboration and communication with research, content strategy, product management and engineering to drive end-to-end execution of design delivery.

▫ Drove design organization’s migration to new tracking tool (JIRA), including design-tailored tool training sessions.

▫ Developed single source of truth for design priorities, and secured buy-in and commitment from product owners.