Designing user flows and interaction patterns for the Security & Threat Defense vertical, ensuring experiences are scalable, consistent, and aligned to evolving product and user needs.

Owning end-to-end interaction design for the Exposure Management, AI Governance, Endpoint Management, Threat Intelligence, translating complex security and threat data into intuitive visual structures and guided workflows and improving clarity across complex decision paths.

Conducted 7+ stakeholder interviews across 5+ geographies, delivering actionable insights that refined business research and aligned project goals with organizational objectives.

Developed standardized solutions for features requested by 55% of users across 3 geographies, addressing user needs and anticipating up to a 30% increase in retention rates.

Conducted qualitative research and facilitated 3 brainstorming workshops with cross-functional teams, delivering optimized solutions for the create assistant flow in an internal Generative AI product, resulting in a 20% reduction in task completion time.

Improved a cryptocurrency donation platform by leading 10+ usability tests, uncovering key issues, and delivering insights that projected a 40% boost in conversion rates.

Conducted SEO and social media audit for a governance platform, delivering recommendations projected to boost traffic by 45% and enhance online visibility.

Provided frontline technical support to end-users, resolving hardware, software, and network issues promptly to minimize downtime.

Focused on providing exceptional customer service and ensuring user

satisfaction.

Assisted in the administration of IT systems, including servers, workstations, and

networking equipment.

Designed micro-interactions and 200+ components for 3+ cybersecurity applications, standardizing design elements and improving usability and consistency across the Design System.

Designed unified role-based access control (RBAC) workflows across 5 modules for a web-based collaboration product, improving security and streamlining user access management.

Independently managed client communication, presented design solutions, and navigated time zone differences to ensure on-time delivery and client satisfaction.

Conducted and facilitated interview rounds to evaluate and select top UX design candidates, ensuring recruitment of highly skilled professionals who contributed to an improvement in team performance.