As a Senior Product Manager at Zendesk, I leverage my technical background and product management skills to deliver solutions that meet the needs and expectations of our customers.

Experience

ZendeskSenior Product Manager

2023 — Now

San Francisco, California, United States

ZendeskProduct Manager

2019 — 2023

San Francisco Bay Area

PM for Search and Views in our flagship Support product

Delivered key growth across both feature areas from both a platform and feature perspective.

GE Oil & GasSenior Technical Product Manager

2015 — 2019

San Ramon, CA

I am the middle man between the business vision and Engineering execution. I convert business needs into deliverable requirements that include UX mockups. I define roadmaps that align across products and teams. I use customer feedback to constantly prioritize features, stories, bugs, and tech debt.

GE Oil & GasSoftware Engineer

2014 — 2015

San Ramon, ca

Software Engineer for condition monitoring software in the Oil & Gas industry. Developed and connected our dashboard to an IIOT data source called SmartSignal. Leveraged the SmartSignal SDK and API to retrieve asset, alarm, and measurement data. Programmed in C#/.NET using the Visual Studio IDE to integrate across multiple teams

GE AviationSystems Engineer

2011 — 2014

Grand Rapids Metropolitan Area

Part of the Edison Engineering Development Program (EEDP). Worked in multiple rotations as a Systems Engineer, Hardware Engineer, and Testing Engineering. In addition to the rotations I was learning leadership skills through courses and experience. During the program I also received my Masters of Science in Electrical Engineering at Michigan State.

Education

Michigan State University

Master of Science (MS)

2011 — 2014

University of California, Santa Cruz

BS

2006 — 2011