New York City Metropolitan Area
• Built an internal tool for the Customer Engagement Technology org that improved the productivity and efficiency of stakeholders by >10%, to improve the customer service experience.
• Designed entire backend using technologies such as Java, Spring, SQL, and utilized MVC model.
• Built frontend using technologies such as Javascript and React.
• Utilized AWS services to monitor page metrics, and event logs of the tool.
• Increased unit testing code coverage of both frontend and backend by > 50% using Mockito.
• Automated and refactored existing internal tool to both improve performance and integrate newly built supplemental tool.