• Built a revamped onboarding portal using Django REST Framework (Python) and React (TypeScript), leveraging Vite

• Migrated authentication from Auth0 to Firebase, improving security, maintainability, and performance

• Deployed GCP Cloud Functions, and scoped Firebase pre-login and pre-registration hooks to integrate with a third-party user verification service, and enforce authentication policies

• Leveraged feature flags to roll out new features progressively, enabling A/B testing and minimizing deployment risk by controlling feature visibility in real-time.

• Developed tenant scoping for user roles and permissions, ensuring proper access control and data isolation across different user groups.

• Implemented Multi-Factor Authentication (MFA) via SMS and email verification to enhance account security

• Integrated Mixpanel to track user activity for monitoring engagement and identifying bugs, providing data-driven insights for product improvements.

• Adjusted Terraform configurations to automate cloud infrastructure provisioning and ensure scalable, repeatable deployments across GCP.

• Utilized Datadog, Zendesk, and slack for application monitoring and on-call alerts

• Key member of the newly formed Operations Enablement team, serving as a Software Engineer to improve operational efficiency

• Planned the introduction and architecture of QuickBase, collaborating with leadership and stakeholders to centralize and streamline company workflows, including management, reporting and operational considerations.

• Worked closely with CTO to develop scalable integrations between Quickbase, survey platforms, payment systems, and slack, optimizing usage to minimize costs

• Built dashboards which enabled live tracking of KPIs including staffing, profitability, and customer satisfaction

• Automated Slack notifications to improve project tracking and communication

• Enhanced scalability and efficiency by refining cross-team SOPs in collaboration with company leadership, improving project management workflows, internal & external communication, admin processes, and QA

• Developed and deployed automation solutions using GCP Cloud Functions and Google Sheets Apps Scripts, empowering Operations and project management

• Automated survey coding and QA tasks for complex projects with Python scripts, significantly reducing manual workload and errors, and improving turn around times

• Led training & documentation initiatives by developing and maintaining internal libraries, and creating onboarding & best practice guides

• Helped grow team from 1 to 12 survey coders, transitioning into more managerial and cross-functional responsibilities

• Founding team's Tech Lead

• Led the design and development of complex surveys

• Developed custom solutions for clients including data transfer protocols, dashboarding, and analytics

• Introduced company SOPs for survey projects from a development and operational standpoint

• Coordinated and introduced Forsta Decipher adoption

• Created and managed company's survey coding library

• Helped build the backend framework for a video conferencing website’s MVP using Flask, Python, and OpenTok.

• Utilized Flutter to develop mobile-app-screens that pulled from and pushed to a FireBase NoSQL database.