• Install and configure and provide admin support for Windows servers operating systems and hardware configuration in a highly available, enterprise environment.

• Solve incoming ServiceNow requests related to hardware and software issues.

• Manage AD, GPO, DNS, and numerous other items for multiple commercial Enterprise Domains (40,000+ servers, 50+ domains).

• Set-Up/Troubleshoot DRAC’s as needed.

• Maintain commercial VMware environment.

• Build and configure both physical and virtual servers.

• Deploy and manage necessary software via SCCM, GPO, scripts, etc.

• Work with various Business Units to meet Client needs and ensure proper communication.

• Publish RemoteApps on the Remote Desktop Gateway for internal associates.

• Lead Root Cause Analysis investigations and provide clear communication to key leaders.

• Create, Deploy and Manage RSA tokens for access to the commercial environment.

• Submit and approve server patches weekly via SCCM.

• Manage and maintain the Corporate UCS VDI Environment.

• Troubleshoot high-profile outages/incidents on the fly to ensure quick resolutions and business functionality.

• Monitor Data Center hardware and manage vendors to properly replace failed devices as needed.

• Assist in numerous enterprise projects for various application and automation needs.

• Document issues and associate resolutions to problems via SharePoint.

• Troubleshoot and provide solutions for network-related issues such as IIS site access, VDI access, File Share access, and more using tools such as tracert, route print, telnet, ping, portqry, Splunk, ExtraHop, etc.

• Actively engage in the on-call rotation as a member of the Windows Incidents team.

• Constantly utilize the ITIL standards relating to Change and Release Management.

• Engage in Azure training and labs for future technologies to come.

• Utilize PowerShell for automation and deployment capabilities.

• Designed and maintained a PowerShell script between Outlook and Spectrum to convert email to alerts.

• Designed and developed alerts in Splunk and PowerShell for missing files, application and server issues.

• Decreased reoccurring impacting incidents through troubleshooting of Fiserv’s system and proprietary applications.

• Decreased mean time to resolution and minimize customer impact by increasing issue visibility and specific cause identification.

• Served as a liaison to other Fiserv departments and vendors.

• Understanding of all support functions within the Command Centers.

• Configured and renovated the tools monitoring software for the wallboard system via Hiperwall software.

• Assisted in the delivery of critical End-of-Day, settlement, remittance, etc. files for multiple clients.

• Automated repeating processes through PowerShell and Auto hotkey.

• Restarting Windows Services, Monitoring Event Logs, Resetting Active Directory User Accounts when needed.

• Monitored batch file transmissions, IVRs, Intranet websites, servers.

• Troubleshooting Spectrum, SiteScope, and Visual Cron issues; restarting applications, rerunning batch jobs.

• Client’s file and report creation via Database generation thru FTP and Website Interface delivery.

• Supported workstations and laptops by providing installation, configuration, and troubleshooting services.

Host Monitoring Analyst Feb 2014- Sep 2015

• Monitor Fiserv’s network connectivity, linking financial organizations and major debit and credit processors.

• Maintain connectivity of host and ATM links during outages ensuring timely availability of service for clients.

• Provided support restoration of services via the Network Engineering Team through router investigation, circuit inspection, running traceroutes, and pings to offsite equipment.

• Provided support to Tandem Administrators in the reestablishing of connectivity to the network links during every outage.

ATM Monitoring Analyst Feb 2014- Sep 2015

• Operated through intermediary to restore ATM services from lost connectivity with servers in the command center.

• Persistent monitoring of communication through frame circuits via AT&T and Verizon.