• Data as a Product initiative - Spearheaded the development of an Executive dashboard for 20+ leaders, integrating 15+ success metrics across 8 organizational pillars.

• Collaborated with product and engineering teams to design and build an experimentation framework that automated generation of business KPIs from multiple customer success data models, improving decision making speed by 30% through structured feedback loops

• Partnered with Tableau to create POCs leveraging AI-driven tools, driving innovation in data visualization and analytics.

• End-to-End Product Execution: Owned data roadmap, collaborating daily with engineering, operational, and analytics users. Defined and sequenced releases, tracked project health, and cleared delivery lockers to ensure high visibility products landed smoothly and met internal standards and user expectations

Other Focus Areas:

• Strategic roadmap and prioritization as part of organization planning cycles

• Stakeholder management across Product Management, Engineering, Business, Data Science and Enterprise Data teams

• Identify, Define and Track product and business success metrics

• Data Quality, Governance and Visualization

• Partnered with third party vendors for data, analytics and AI services

• Team building, mentoring, performance management and setting up best practices

• Agile methodologies to maintain good product backlog

• Spearheaded design and deployment of data instrumentation for customer success products (built on salesforce platform), powering self-service analytics dashboards, enabling product and business leaders to accurately measure product performance from ideation to delivery

• Partnered with other PMs and enterprise teams to migrate our core data models from Teradata to Google Cloud Platform (BigQuery)

• Led agile delivery across 3 scrum teams with 10 data engineers and coordinated with third-party vendors to advance the organization's data infrastructure and analytical capabilities, acting as connective tissue between business and technology teams

• Collaborated with cross-functional teams, including AI/ML data scientists, to devise AI-powered complaint detection and categorization models utilizing contact transcript data, achieving over 85% accuracy

• Manage data teams, build data solutions to enable business insights on customer complaints, regulatory reporting, product analytics.

• Deep dive analytics on products and track financial impact in upwards of $100M.

Other Focus Areas:

• Strategic Data Roadmap and prioritization

• Identify, Define and Track product and business success metrics

• Data Quality, Governance and Visualization

• Adoption of GCP and related analytical tools

• Agile ceremonies

• Team building, mentoring and performance management

▪ Spearheaded ground up development of multi-year data product roadmap by aligning Sales Ops, Analytics, and Engineering teams, breaking down complex strategies into clear, actionable epics and user stories.

▪ Architected and developed a centralized sales data platform by integrating critical datasets and consolidating key business processes, building efficient data pipelines, enabling rigorous external compliance reporting from a single source

▪ Partnered with business team to evaluate third party sales compensation solution providers through RFP process and worked with the vendor to complete a POC by planning end to end inbound and outbound data flows

▪ Revolutionized payroll precision for 1,000+ sales representatives through a meticulously designed Global Compensation Management Platform embedded with sophisticated business logic.

Other Focus Areas:

• Product Roadmap and Strategy

• Stakeholder management, Prioritization, Strategic and Tactical initiatives

• Third party vendor evaluation

• Global Sales Compensation process, Performance management

• Execution through Agile methodology

• Team building and mentoring

BI portfolio management,

Program/Project management,

Build strategies/roadmap

Design data solutions,

DW/BI architecture

Build data solutions,

Product analytics,

Project/Program Management,

Partner with multiple business and technical groups