PayPal Impact Award Winner - 2025

*Own the product strategy and full-stack roadmap execution for PayPal's Digital Cross-Border Payments Service (Xoom, A PayPal Service) across 6 channels

*Lead a team of customer-centric product managers that drive autonomous, durable teams tasked with rapidly identifying and solving customer problems through user research, data analysis, and cross-functional collaboration

*Influence product direction through effective communication of roadmap, vision, and OKRs to executive leadership, partners, and stakeholders to ensure alignment and create a path for one-team execution of mission and objectives

*Ensure products are compliant with all regulatory requirements

*Mentor and level-up team members to support a culture of growth and opportunity

*Deliver exceptional customer experiences that yield successful business outcomes

*Responsible for strategy, planning, and execution for Xoom’s customer-facing experiences

*Extended remittance services to 35+ new origination markets in Europe and Canada

*Reduced customer contact rate by 70% through a multi-year collaboration with Customer Ops to identify and track customer pain points and systematically tackle them through product innovation

Spearheaded the first product integration between PayPal and Xoom; Enabled remittance services for 200M US PayPal customers

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