Ambitious Software Engineer with a passion for new ideas and new technologies. With over 5 years experience as a full stack developer, I bring a positive attitude to the team while bringing ideas to life and finding creative solutions to problems.

Experience

Social Tables (now part of Cvent)Senior Software Engineer

2019 — Now

Washington, District Of Columbia

HelpDocsSoftware Developer

2019 — 2019

Frontier CommunicationsProgram Management

2012 — 2018

Escalations team; handling inquiries and customer escalations from all levels of personnel

Benchmarking and analysis of data for Commercial Sales

Bi-Weekly management and analysis of payroll audit

Running and managing daily, weekly, and monthly reports of sensitive material for the Sales program

Responsible for formatting and loading daily work to Commercial Sales teams and Offline teams

Build, modify, and manage query activity in Microsoft Access

Knowledge of Commercial and Residential lead and sales processes from start to finish

Partnered with IT and Sales Ops to develop automated process, management and ROI tracking

Program Management support for Residential Sales teams, Retail teams, Commercial Sales teams and field personnel

Identifying coaching and training opportunities for Commercial sales teams, Offline teams, Retail stores and providing performance support and development

Responsible for monitoring work adherence in various workforce systems for both Commercial and Residential

Strong partnership with Marketing team and responsible for designing, maintaining, and communicating incentives companywide

Daily support for Commercial Sales teams: Regional Sales Managers and Account Executives

Knowledge of Marketing and promotion initiatives throughout Frontier Communications

Managing Take the Lead product promotion audits; regional and companywide

Education

West Virginia University

Bachelor of Arts - BA

2006 — 2010

General Assembly

Experience

Education

Bachelor of Arts - BA

Computer Software Engineering