Responsible for leading User Experience of 3 product lines under Verizon's family portfolio including web and mobile applications. Collaborated with cross-functional teams to define UX strategy, gain alignment, and deliver design solutions following user-centered design methodology. Mentored and provided guidance to junior designers.

Lead the User Experience strategy for Wiley's digital publishing platform. Conducted user interviews with Authors, Editors, and Peer Reviewers to understand their workflows for manuscript submission. Contributed to user stories based on findings and learning from user research. Partnered with product and conducted exploratory research to discover interaction models matching user's mental models. Delivered the UX for new platform working closely with product and IT teams following User Centered Design methodology.

Defined UX strategy for web and mobile healthcare applications based on qualitative and quantitative user research. Collaborated with stakeholders to gather feedback and validate ideas via usability testing for healthcare consumer products. Worked closely with development teams to deliver high quality product following Agile methodology. Ensured that design is clearly used by every it product teams across the organization.