Ahold Delhaize USA

• Leading a diverse team comprised of members hailing from various regions across the globe,

handling customer care domain.

• Developed and Managed Java Spring Boot Applications which can consume events for Kafka topics,

and process high volumes of data.

• Managing and enhancing apps and microservices used for customer returns, reviews, and tickets.

• Worked on Datadog and Splunk tools for monitoring the Kubernetes clusters of the services for

visibility, alerts & monitoring.

• Migrated apps to consume DILs rather than querying the DB.

• Used Jenkins pipelines to drive the services to build out to the Docker registry and then deployed

to Kubernetes, created Pods, and managed them using Kubernetes.

𝐏𝐚𝐲𝐦𝐞𝐧𝐭 𝐏𝐫𝐨𝐜𝐞𝐬𝐬𝐢𝐧𝐠 𝐒𝐲𝐬𝐭𝐞𝐦 𝐚𝐧𝐝 𝐅𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠

• Developed and delivered a financial tool in Java Springboot and AngularJS including multiple microservices.

• Used AWS S3 for data file ingestion, AWS lambda, and ETL jobs for data processing, and PostgreSQL for data storage.

• Application is used by government departments in billing and paying health care premiums to the banks for their employees.

𝐅𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐓𝐨𝐨𝐥

• Designed and developed new features for a financial tracking tool in Ruby on Rails and React.

• Tool helps accountants in auditing and reporting with the help of multiple pre-defined projects available in the application

• With the application users can track, create dependencies, and assign deadlines to the tasks which helps in planning the projects and tasks for a financial year.

𝐏𝐫𝐨𝐜𝐮𝐫𝐞𝐦.𝐢𝐨

• Recognized inefficiencies within software processes, applying strategic optimization methods that slashed response times by 50%.

• Spearheaded the seamless integration of Stripe, empowering customers to effortlessly select tailored API usage plans.

• Pioneered the development of a robust alert and notification system, enhancing data analytics capabilities for clients.

• Ensured software quality and reliability by conducting rigorous testing procedures, preemptively addressing bugs, and troubleshooting potential issues before deployment.

𝐂𝐡𝐞𝐬𝐬 𝐄𝐫𝐩

• Designed and implemented a comprehensive warehouse management application capable of handling thousands of parts, purchase orders, and sales orders, streamlining operations and enhancing efficiency.

• Engineered features within the application to facilitate the editing of part information, order creation, and payment processing, providing users with a seamless and intuitive experience.

• Implemented advanced tracking functionalities within the application to monitor shipments of parts and manage their locations within the warehouse, optimizing inventory management processes.

• Innovated by digitalizing the quality assurance process for warehouse items, integrating a workflow within the application that enables employees to conduct and sign off on quality checks at each stage, resulting in a significant reduction of quality check time from days to just a couple of hours.

• Collaborated closely with diverse teams including warehouse managers and accounting managers, conducting comprehensive needs assessments and gathering insights to tailor the application to their specific requirements, ultimately enhancing their day-to-day operations and productivity.

Worked with the development team of 12 members to create and integrate highly optimized solutions by following an agile, test-driven development methodology. Worked cohesively and successfully with multiple individuals on projects related to revenue growth, marketing, and customer retention. Led the revenue growth optimization team and successfully achieved 5% revenue growth per quarter.

𝐻𝑖𝑔ℎ𝑙𝑖𝑔ℎ𝑡𝑒𝑑 𝑃𝑟𝑜𝑗𝑒𝑐𝑡𝑠:

• Payment Gateway Integration: Orchestrated the implementation of new payment APIs, such as PayPal (including PayPal Express checkout) and RazorPay, facilitating seamless transactions across the organization.

• Reverse Image Search: Developed a sophisticated algorithm in Ruby, enabling the identification of over 70,000 duplicate products within the inventory, streamlining inventory management processes.

• A/B Testing Framework: Engineered a customized A/B Testing framework akin to Google Optimize, resulting in a notable 13% increase in average session duration time and a 2% rise in E-Commerce conversion rates by offering various versions of product catalog pages.

• NPS Survey: Conceptualized and implemented a robust survey system to gauge Net Promoter Scores, enabling the collection of invaluable customer feedback and facilitating improvements in product stitching, delivery, and quality.

• Online Wallet: Pioneered the development of the Mirraw wallet feature for website users, enhancing user engagement through cashbacks, loyalty points, sign-up bonuses, and referral rewards.

𝑂𝑝𝑡𝑖𝑚𝑖𝑧𝑎𝑡𝑖𝑜𝑛 𝐴𝑐ℎ𝑖𝑒𝑣𝑒𝑚𝑒𝑛𝑡𝑠:

• Page Load Time Reduction: Successfully minimized the load time of pages with heavy user activity by optimizing database queries and JavaScript rendering processes, resulting in enhanced user experience.

• Efficient Database Query Insertion: Implemented a wrapper class for delayed jobs to streamline database query insertion processes, significantly reducing insertion times and improving overall system efficiency.