Boston, Massachusetts, United States
• Expanded customer payment options: Adyen payment platform and Sika Health for capturing FSA/HSA payments resulting in 20% increase in website revenue.
• Managed a web application solution that uses Contentful headless CMS, Next.js, Commercetools Order Management System, and AWS Lambdas, API Gateway, and SQS all built with Serverless (infrastructure as code).
• Built a User-Generated Content service that gave company insights into customer sentiment with regards to their products and services, resulting in improved customer satisfaction and product improvements.
• Ecommerce improvements with email service provider (ESP) that improved customer retention with checkout abandonment and product back-in-stock emails, resulting in capturing lost purchase opportunities.