• Create wireflows, wireframes and clickable prototypes to communicate design ideas internally and to the clients for benefits application and management systems.
• Conduct evaluative research with the users to help clients understand the users better and drive user informed decision making.
• Collaborate within a multidisciplinary team to understand functional and business needs and visualize wireframes to keep everyone on the same page.
• Conduct user and stakeholder interviews during discovery phase.
• Conduct user testing to test information architecture and design ideas before creating visual comps.