Seth is a Principal Product Manager at Zendesk where his primary role is ownership and Salesforce Configure-Price-Quote (CPQ) platform. As the product owner within Zendesk’s Customer Experience Systems team, he has a variety of responsibilities that include supporting strategic projects from end-to-end, advising long-term roadmap to ensure scalable and innovative solutions, driving process improvements, and mentoring other business systems analysts on the team.

Seth is a Principal Consultant at Advanced Technology Group’s Missoula Solution Center where his primary role is lead for enterprise software implementation engagements. He has acquired a wide range of skills during his 10+ years as a consultant in the Quote to Cash space including Solution and Enterprise Architecture, Business and Systems Analysis, Project Management, Quality Assurance, and a myriad of technical skills in different SaaS CRM, CPQ, CLM, and billing systems. Seth is known for his calm, professional, and courteous demeanor in addition to the ability to consistently develop and deliver complex solutions.

Responsibilities

 Lead project team throughout entire project lifecycle: requirements elicitation, current and future state architecture documentation, design presentation, solution implementation, post-implementation training and support

 Manage multiple workstreams including implementation, development, integrations, data migration, and testing (QA and UAT)

 Offer mentorship and support to all team members

 Manage project communication with internal and external stakeholders; Facilitate decision making as necessary

ATG provides end-to-end consulting, tailored solutions and expertise in the area of: Customer Care & Billing, Customer Relationship Management, Order Management, Revenue Assurance, Program & Project Management. Projects have included: solution design, development, testing, and administration in Salesforce.com and BigMachines; SaaS Billing System Solution Design (Zuora); Process assessment and optimization for telecom delivery organization; PCI Compliance Analysis; Market research and competitive analysis.