Cross-Functional Collaboration: Collaborate with stakeholders across GWS to refine operational models and organizational designs, ensuring alignment with broader GWS brand and priorities

Program Management and Execution: Manage multiple strategic initiatives simultaneously, driving faster results and greater impact for Global Services and GWS through effective program management and execution

Stakeholder Engagement and Communication: Engage with key stakeholders to provide clarity and purposeful messaging, supporting the transformation and rebranding efforts within the organization.

Program Manager for Amenities teams (Culinary, Transportation, Events); manage technology initiatives and oversee program roadmap to optimize utilization and increase employee experience.

Lead global implementation project to optimize culinary resources and meet regulatory requirements. Successfully deployed technology at over 40 locations globally in 3 regions.

Develop prioritization model to review and assess business needs. Successfully prioritized over 20 projects, completing 13 (65%) in 6 months.

Establish templates and processes for team's Project Management Office (PMO). Reduced cycle time by 67% via streamlining status updates

Created a hiring packet depicting the overall approach and available resources for recruiters when interviewing potential candidates. Improved cycle time of recruiting cycle by 33% via identifying roles and streamlining communications.

Developed a knowledge sharing guide for new employees including key documents, files and tools to optimize the onboarding process. Received 87% positive feedback.

Created the first-ever business resource group within the FCS organization. Hosted kick-off event with department Vice President and 80 members.

Developed data-driven solutions to track projects and optimize resource allocation for Salesforce’s Ignite team in three international regions (APAC, LACA, EMEA). Led to 40% time savings via implementing new tools and reporting mechanisms.

Created and disseminated customer feedback satisfaction surveys in multiple languages to inquire with global customers about team performance, opportunities for improvement. Received 93% positive satisfaction from external partners.

Designed and presented over 50 sales reports / analysis to support and influence leadership decision making; report out on findings to executives.

• Created management systems for NWR Government and Site Security and Fire Protection teams

• Led teams in data analysis projects involving expenses, and forecasting trends; deliver bi-weekly presentations to senior managers

• Facilitated efforts to ensure a more robust talent pipeline and succession plan for future leaders

• Managed a finance project to revamp our capital asset inventory listing and database in the NW Region

• Improved process management to create a lean and seamless method of retrieving highly sensitive and proprietary information

• Integrated the day-to-day operations of Security and Fire Protection across multiple sites in the NW Region