• Own payment partnership strategy and day-to-day relationship management across growth markets, including processors/acquirers, local payment methods (LPMs), and ecosystem partners

• Lead partner evaluation and onboarding pathways, including fit assessment, technical readiness, and go-to-market alignment with internal teams

• Drive commercial workstreams with partners (pricing models, contract terms, renewals), coordinating closely with Finance, Pricing, and Legal

• Translate partner requirements into product and platform roadmaps; partner with Product and Engineering to scope, prioritize, and deliver new capabilities

• Lead card-network-related initiatives and partner programs, aligning requirements, delivery plans, and risk/compliance considerations

• Managed Shopify Payments Partner Program requirements including technical onboarding criteria, payments extension review process, and go-to-market alignment for new PSP listings across North America, Europe, and Asia-Pacific

• Establish partnership operating cadence (QBRs, performance reviews, escalations) and manage issue resolution with Support, Solutions, and Engineering stakeholders

• Strengthen partner governance by standardizing processes, tightening contract controls, and improving agreement management and enforcement workflows

• Coordinate cross-functional stakeholders (Product, Engineering, Risk/Compliance, Legal, Finance) to reconcile priorities and execute complex initiatives end-to-end

• Led the product strategy, roadmap creation, and backlog management for the section 1033 of U.S. open banking regulatory initiative

• Collaborated with technology, risk, and architecture teams to draft and refine statements of work and prioritize features

• Managed the full lifecycle of partnership contracts from initial negotiation to renewal, adapting terms to meet evolving business needs and partner goals

• Ensured partner success via product updates and QBRs, ensuring alignment on shared goals, providing updates on product enhancements, and fostering long-term relationships

• Built and strengthened strategic partnerships with financial institutions and fintechs across India's payment ecosystem — including UPI integrations, RuPay scheme dynamics, and card network acquiring relationships

• Executed end-to-end partnership agreements with payment processors and card networks, facilitating launch of innovative product features

• Collaborated with product, technology and marketing teams to ship new product increments and increase product adoption

• Defined KPIs and growth metrics, establishing measurable goals to track success and initiate adjustments in line with business objectives

• Identified new partnership opportunities by conducting market analysis to assess mutual synergies and common growth areas

• Led the ‘International Payments’ vertical, expanding the Paytm’s global reach through strategic cross-border payment capabilities

• Secured regulatory accreditation as an Online Payment Gateway Service Provider (OPGSP), enabling the launch of cross-border payment solutions

• Developed and launched an industry-first remittance product, allowing Indian users to transact on international sites via local payment methods

• Managed end-to-end RFI and RFP processes for strategic partnerships with major banks, enabling growth initiatives in key product areas.

• Expanded international merchant categories and optimized P&L, securing partnerships across sectors like online travel, media streaming, and international securities

• Led contract and pricing negotiations with banks and payment partners, collaborating closely with procurement, legal and treasury teams

• Built co-marketing campaign strategies with merchants to drive awareness and amplify brand presence

• Led tier 2 and tier 3 sales initiatives through strategic partnerships with distribution partners, resulting in significant market share growth

• Consistently exceeded sales targets, driving volume, revenue, and profitability across regions, with a particular focus on the premium product portfolio

• Developed and executed strategic plans that ensured sustained revenue growth, aligning closely with evolving market demands

• Monitored competitive landscape and market trends, identifying new product opportunities and service enhancements to maintain a competitive edge

• Developed and optimized sales plans and strategies to deliver a record, YoY market share gain of 7% points in FY18

• Increased tier 2 sales in direct channel by 400%+ over Q2’16, to achieve total YoY sell-in growth of 153%

• Doubled exclusive retail footprint by adding new exclusive stores, achieving QoQ sales growth of 13% in Q1’17 and 21% in Q2’17

• Created blueprint for Lenovo Lead Management System for managing queries generated from online channels

• Recognized among top performers to receive highest annual performance rating for FY17

• Awarded grade promotion for achieving a record, 17% market share in Punjab geography during FY18