Member of Silicon Valley Next Talent Program (SVNT) pilot group consisting of 8 designers. SVNT is a rotational program within the products and innovation organization at SAP.
Across all rotations, I have designed for conversational UI at different stages of user research, interaction design, and concept validation. Additionally, I have presented talks at SAP events and participated in conferences.
ROTATIONS
Innovation Center Silicon Valley | SAP HanaHaus Chatbot
• Led user research, personality development, full conversational experience flow for HanaHaus chatbot
• Conducted user testing and interviews using Wizard-of-Oz methods with HanaHaus customers
• Worked closely with developers; shared insights on a daily basis
• Published on Forbes for article I wrote about Conversational Applications/Chatbots
• Created chatbot conversational dialogue, bot personality, and logo design for Sapphire Now Bot showcased at SAP's Annual Business Technology event: Sapphire Now (May 2016)
SAP Design | Fiori for iOS
• Topic owner for SAP Fiori for iOS Design Guidelines: Work list and List report
• Published design guidelines for Work list and List report on SAP Fiori Design Guidelines for iOS website
• Created prototypes for digital assistant concept research on Sketch and InVision
SAP SuccessFactors | Conversational HR
• Designed UI Wireframes for Conversational UI explorations on various HR use cases
• Researched comparative analysis on existing conversational applications such as Skype bots, Slack bots, and Facebook Messenger bots
Public Speaking Experience
• Annual UX event, HIVE (Jun 2016): Shared my UX Design and Research experience on chatbots, Artificial Intelligence, and Natural Language Processing
• IoT Day (Aug 2016): Presented latest user experience research on chatbot and conversational applications
