• Designing embedded financial infrastructure for B2B2B fintech platform enabling payment processors and ISOs to offer lending, instant payouts, and banking services to 100,000+ small business merchants.

• Leading end-to-end merchant onboarding redesign including automated KYC/KYB verification flows, reducing application time to 6 minutes with 93% opt-in conversion for multi-product adoption.

• Building partner-facing underwriting systems replacing legacy tools with unified case management, customizable decision engines, and continuous merchant monitoring to streamline risk assessment workflows.

• Creating analytics-driven partner portals using Sigma embedded analytics to give ISOs and payment platforms actionable insights into merchant portfolios, eligibility, and revenue opportunities.

• Rebuilding Figma design system inherited from contractors by recreating components aligned with Storybook development library, establishing scalable variants for cross-platform use cases, and documenting accessibility standards and content guidelines.

• Lead designer on IAM (Identity & Access Management) dealing with entire identity platform including authentication, authorization, account security, trust & safety, legal compliance, regulations & international policies.

• Sole Designer on ESO (Enablement Solutions Organization) Platform working across IAM, Search and Data Personalization.

• Explored AI-driven workflows to reduce repetitive admin tasks and improve transparency in compliance flows.

∙ Service Abuse Design solutions increased subscriptions by 413K new users post-implementation of all phases (14% lift, totaling $39M revenue increase), reduced account takeovers by 98% and decreased customer support calls regarding account takeovers from 17% → 1%.

• Platform designer on GME (Global Member Experience) group focusing on monetization.

• Previously lead designer on SRP (Search Results) across the platform hypothesizing towards ambitious metrics measured & validated through granular quant data.

• Also concurrently worked across multiple individual Chegg business products (Textbooks, Study, Identity, Search, Writing Tools, User Accounts, PDP, Flashcards, etc) when on the G&E (Growth & Enablement) team.

• Lead designer on Platform Cloud Admin.

• Platform designer working and facilitating extensively across multiple cloud enterprise teams.

• Designing for Atlassian’s fastest growing product, Atlassian Guard (cloud administration security tools).

• Mitigating a multitude of stakeholders while resolving legacy, tech and design debt.

• Lead designer on cloud admin envisioning future experiences while maintaining consistency and design patterns across all incoming products to the platform.

• Transitioned to fully remote/offsite contract work to focus on family, side projects and other passions.

• Worked primarily doing Lead Design functions wrapping up future design and product strategy with business & SMEs.