As Lead Product Manager at PayPal, I’ve led the vision, strategy, and execution of cutting-edge omnichannel payment solutions serving a diverse range of merchants—from global brands to small businesses. I’ve built both unbranded and branded payment experiences that span online, in-store, and mobile channels—empowering businesses across verticals like Retail, Restaurants, Hospitality, Lodging, Live Events, and Bill Pay.

By applying advanced artificial intelligence and machine learning techniques, I’ve developed full-stack payments capabilities that optimize transaction routing, drive authorization uplift, reduce fraud, and streamline user experiences. My focus on scalability, flexibility, and merchant value has enabled multiple 0-to-1 product launches that now operate at global scale.

🚀 Took multiple products from 0 to 1, delivering MVPs under aggressive timelines and evolving them into scalable, revenue-generating platforms.

🌍 Scaled globally across key markets, launching localized, compliant, and resilient payment solutions in North America, EMEA, and APAC.

🧠 Leveraged AI/ML to power smart routing, adaptive risk management, and dynamic checkout personalization—boosting merchant conversion and user satisfaction.

🧱 Built full-stack payment platforms, covering everything from backend orchestration and APIs to UX design and merchant onboarding.

🏪 Designed tailored solutions for vertical-specific needs like table-side ordering, hotel check-in, mobile event ticketing, and multi-location retail.

🤝 Led cross-functional teams across engineering, data science, design, operations, and GTM—aligning execution with long-term product vision.

I’m passionate about transforming complex challenges into elegant solutions that deliver measurable impact—for merchants, their customers, and the future of commerce.

I worked at the forefront of building innovative omnichannel payment solutions tailored for SMBs and Mid-Market merchants—bridging online, in-store, and mobile commerce into a seamless ecosystem. I have led the end-to-end product lifecycle for multiple strategic initiatives, taking high-impact products from 0 to 1 under tight timelines, and driving measurable outcomes in user adoption, merchant revenue, and product performance.

• Spearheaded the development and launch of an omnichannel payments platform that unified in-store POS, mobile, and web payments, unlocking a 27% increase in merchant adoption within the first 12 months.

• Championed a customer-first product vision, conducting deep merchant research and translating insights into actionable roadmaps that addressed key SMB and Mid-Market merchants' pain points across payments, reconciliation, and checkout experience.

• Drove product strategy that directly contributed to a multi-million dollar revenue stream for PayPal, with rapid scaling across key global markets.

• Established a robust framework for experimentation and product analytics, enabling data-driven prioritization and continuous iteration post-launch.

• My work has empowered small businesses to modernize their payments stack, reduce friction across channels, and better serve their customers in an increasingly digital-first economy.

Fidelity National Financial's ServiceLink has been market leader in reinventing mortgage servicing experience through digitalizing consumer's complete lending journey.

EXOS Platform is at the fore front of redefining mortgage industry through industry leading Artificial Intelligence and Machine Learning backed real-time algorithms

• Led product strategy, requirements, and launch positioning for EXOS Platform; prioritized roadmaps based on user research, usability studies, customer reviews, direct customer feedback, sentiment, and LTV models.

• Product owner for EXOS Close, leading improvements to relevancy, conversion, and discoverability

• Led additional key Core Experience Features: vendor management, vendor on-boarding, consumer scheduling, lender scheduling and first-time user experience.

• Managed research and usability lab studies for new mobile productivity concepts across devices, and software versions, including signing agent app

• Led customer-centric design initiatives to support new interface paradigms - including optimized vendor management user experience screens, voice, and consumer scheduling interface

• EXOS's innovative solution simplifies highly regulated & complex financial regulated models and provide unique and seamless experience to consumer in the entire loan origination process.

• Managed EXOS Voice with its industry disrupting voice enabled capability supported by dynamic analytical tools allowing appraisers to optimize their operations in real time and maximizing organic throughput through enhanced algorithms

Developed in-depth understanding of Firewall and Aperture and helped product and marketing teams to develop product vision and roadmap. Manage end to end Business Operations for Firewall product across product management and engineering.

Realigned strategy by optimizing user research and defining product vision. Developed KPIs to measure product success and successfully aligned product goals with organizations business model.

Directly interface with SaaS vendors to analyze compliance regulations, terms of service, privacy policy, and security considerations.

Shipped Palo Alto Network’s flagship security product used by over 5000 enterprise level customers by leading a team of engineers, designers, and data scientists.

Drove global product requirement definition, product planning and product design (including PRDs) of new features. Aligned engineering and UX teams around product roadmap, improving features adoption rate per sprint by 27%.

Built product vision and product roadmap, and worked with researchers, engineers, and DevOps to prioritize and deliver features on a new purpose-built analysis environment.

Collected, analyzed, maintained, and iterated user requirements from customers using customer surveys, online digital traffic, and in-person interviews. Used statistical analysis to draw valuable insights, evaluating customer needs and areas of growth.

Performed strategic analysis to identify 30 KPIs across four key dimensions of strategy to manage internal processes, increase revenue, and increase customer satisfaction. Created a dashboard for metrics to align business activities with the information security framework, gained buy-in on the process from senior management, potentially leading to increase in employee retention by 33%, and annual revenues by 25%

Identified information infringement risks by analyzing compliance data and customer feedback. Coordinated across 6 business units to develop a coherent information security framework for performance evaluation. Designed a project plan to secure sensitive information of 5M+ customers, avoiding $100M of potential costs