Manage and grow a book of high-value clients in payment processing and financial solutions.

Led end-to-end redesign of BMO U.S. digital banking, resulting in a 90% customer satisfaction rate.

Built a scalable, accessible color system, including dark mode, for use across all U.S. platforms and led a team in creating brand guidelines for their application

Created end-to-end project process frameworks, and was a foundational designeron the U.S. design system.

Designed cross-sell opportunities within the logged-in digital experience, to support growth goals and resulting in increased new account openings.

Regularly partnered across research, content, and accessibility for thoughtful and measurably impactful results.

Designed the digital transition experience during the BOTW and BMO merger to inform and guide customers while preserving trust and retention.

Led UX/UI and visuals for white-label loan portal platforms used by external partners.

Spearheaded a redesign of the digital banking interface to align with refreshed brand guidelines.

Lead visual brand architecture and designed visual assets, marketing materials, building decals, pamphlets and listings for real estate development and management firm.

Top performer in new sales and repeat business at LendingHome.

Supported user-facing dashboard UX improvements in collaboration with internal product design teams resulting in improved customer pull through.

Managed a high-value client portfolio and drove 30% YoY volume growth through insight-driven account strategy.

Facilitated end-to-end financing process with cross-functional teams.