Driving PayPal’s enterprise-wide Generative AI transformation by leading the vision, roadmap, and execution of its first internal AI Platform (PayPal AI Gateway, MCP) — enabling responsible, scalable, and cost-efficient AI adoption across the company.

Impact Highlights:

🚀 Launched PayPal AI Gateway, a zero-to-one platform providing governed, secure access to LLMs for product and engineering teams worldwide.

⚙️ Built the MCP Server and Agent Orchestration Framework, enabling multi-context, agentic workflows with centralized policy and cost governance — reducing duplicate infra spend and manual approval cycles.

🤝 Onboaridng vendors- ChatGPT, Claude, Perplexity, n8n, Google Agentspace, A2A protocol, ADK, and Vertex Engine on GCP, creating a unified layer for AI agents and data services that aligns with enterprise compliance and data-residency policies.

🔒 Established PayPal’s GenAI Governance Model, defining model-evaluation metrics, security guardrails, and usage policies across Legal, Security, and Data Science functions.

💬 Delivered Natural Language Data Insights, allowing employees to query internal datasets using conversational interfaces, improving analytics productivity and democratizing data access.

📊 Defined Platform KPIs and FinOps Model to monitor usage, efficiency, and ROI, achieving full visibility into AI compute costs and enabling reinvestment toward high-value workloads.

These initiatives laid the foundational architecture for PayPal’s next-generation AI products—balancing innovation speed with enterprise-grade reliability, compliance, and cost discipline.

Delivered enterprise-scale AI and FinOps platform improvements, increasing cloud utilization from 35% to 82%, cutting build time by 30%, and reducing idle cloud spend by 32% through predictive rightsizing, DevSecOps automation, and granular cost modeling.

Focussed on enriching the Azure Marketplace publisher/creator experience with Multi-year SaaS, Support experience, and improving Azure Marketplace platform reliability.

Led cross-functional product initiatives that improved platform reliability by 70%, quadrupled support capacity using Generative AI automation (ChatGPT & Copilot), and accelerated GTM speed by 300% across Azure Marketplace.

Built AI-powered customer intelligence and CRM products that delivered over $20M in ARR, transforming omnichannel customer engagement through NLP-based routing, prediction models, and real-time insights.