• Deployed an agentic AI workflow automating weekly customer sentiment reporting for Growth Marketing cutting manual effort by 50% and surfacing insights on registration and growth initiatives.

• Automated analysis of 5,000+ weekly consumer reviews from AppFollow and Brandwatch using GenAI and Python surfacing UX pain points and feature prioritization inputs for GTM planning.

• Operated as human-in-the-loop validator for production AI agents, evaluating outputs for accuracy and business alignment ahead of product releases.

• Led bug triaging workflows in Jira and collaborated with engineering teams on dogfooding programs, ensuring high-quality product experiences pre-launch.

• Translated customer sentiment and LLM feedback into structured product insights, influencing roadmap decisions and UX improvements across cross-functional teams.

Keywords: Marketing Automation, Data Mining and Reporting, Visualizations (Tableau, Excel, Power-BI), Scripting-Python, Reporting (Partner Metrics) , CRM (Salesforce), Generative AI (BridgeIT Cisco Webex AI ), Content Marketing Solution Briefs: Technology: Network Security and Datacenter, Asana, Jira.

Experienced in driving customer retention, data analysis, and reporting through collaboration with cross-functional teams. Partnered with Cloud Infrastructure (CISG) to create targeted renewal strategies and designed Tableau dashboards to uncover enrollment barriers, enhancing retention efforts.

Proficient in data analysis, leveraging tools like Python, Tableau, and Adobe Analytics to track digital campaign performance, analyze market trends, and generate insights on customer satisfaction (CSAT) and NPS metrics. Skilled in Salesforce customization for reporting on customer adoption, software conformance, and license management, while collaborating on product marketing and segmentation strategies.

Cisco Systems, ServiceNow, NetApp, Box Inc and Cadence - Product Marketing, Data Visualizations, KPI Development, Campaign Analysis, Business Rules Automation, Data Crunching, Verilog Code development.

Skills: Tableau, Hana, Snowflake, Sql, Python, Excel, Verilog